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Assistance Programs


Federal Assistance Programs

Today, staying connected is more important than ever. Whether you are working from home, studying, conversing with loved ones, or using telehealth services, reliable and affordable telecommunication services are essential. Learn about the Federal Assistance Programs that are currently available through NDTC to help ensure that your household* has access to quality broadband internet and phone services.

Lifeline customers are eligible to receive the Lifeline benefit plus the Affordable Connectivity Program benefit.


Federal Program that lowers the monthly cost of phone or internet service.
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Affordable Connectivity Program

An FCC order released on January 11, 2024 announced the wind-down of ACP due to lack of additional funding from Congress. Funding for the program is anticipated to run through April 2024. As of February 8, 2024, applications and enrollments for the Affordable Connectivity Program (ACP) are no longer accepted. The enrollment freeze is part of the ACP wind-down.
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Lifeline Program

Lifeline Assistance is a non-transferable government benefit program that provides monthly discounts on one telephone service (landline or wireless) or eligible broadband service for qualified low-income consumers in every state, territory, and commonwealth, as well as on Tribal lands. Eligible consumers can receive a discount of up to $9.25 per month. Eligible residents of Tribal lands can receive up to $34.25 in Lifeline support.

// Who is Eligible?

An individual may be eligible for the program-supported service if he or she has a household* income at or below 135 percent of the federal poverty guidelines, or if they receive benefits from one of the following qualifying programs:

Consumers residing on Tribal lands may be eligible for program-supported service if their household income is at or below 135 percent of the federal poverty guidelines or if they participate in one of the five federal programs listed above or in one of the following programs:

// Link Up

Link Up assistance reduces the cost of activation or installation of Lifeline service to eligible residents on Tribal lands at the subscriber’s principal place of residence. Consumers can receive a 100% discount off the one-time costs of initiating service. Link Up is a one-time benefit per address. Subscribers can request Link Up once for each change of address. Broadband data-only service is not eligible for Link Up assistance.

// How to Apply

Go to lifelinesupport.org to apply online or print out a mail-in application.

Contact NDTC within 90 days at 701.662.1100 to sign up for service or to have the discount applied to your current service.

Visit lifelinesupport.org for more information about the Lifeline Program. You may also call the Federal Communications Commission at 1‑888‑225‑5322 or NDTC at 701-662-1100. NDTC’s telephone and broadband internet services are Lifeline and Link Up supported services.

Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a government program operated by the FCC that provides a discount of up to $30 per month toward broadband service for eligible households* and up to $75 per month for qualifying households on Tribal lands.

// Who is Eligible?

A household is eligible if one member of the household meets at least one of the criteria below:

// NDTC broadband internet plans fully covered by the ACP Benefit:

// How to Apply

Go to getinternet.gov to apply online or print out a mail-in application.

Contact NDTC at 701.662.1100 to select a plan and have the discount applied to your bill.

Eligible households must both apply for the program and contact a participating provider to select a service plan.

// FCC Consumer Complaint Process

As a consumer, you have a right to file a complaint with the FCC regarding an ACP-supported service or if you have any difficulty enrolling with NDTC.

If your complaint is about an Affordable Connectivity Program (ACP) billing or service issue, the FCC will serve your complaint on NDTC. NDTC has 30 days to send you a response to your complaint.

FCC Phone Number: 1‑888‑225‑5322
FCC Website: consumercomplaints.fcc.gov

*A household is defined as a group of people who live together and share income and expenses (even if they are not related to each other).

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